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Will Advertising Produce this kind of response?

88 Million Views
199K 5-Star Ratings
150K Comments

Not Just that…People started making Spoofs

TV Interviews:

Are we ending up reporting those 2 digit traffic nos. from the ad spending?
It is ime to think about “Stop Selling and Start Helping!”

Role Based Web Analytics Reports – Know which report you should be looking at!

Unless you are a one-man army, you may not require every report that can be generated in your web analytics tool set.  I have seen people looking at all kinds of reports all the time and miss the metrics exactly that require their attention.  I believe no one role/person is required to monitor more than one or two metrics over a period of time. And, I wonder why we should be ending up creating hundreds of those colorful slides every year…which only misses the focus on the things that should be taken care.

You could be a Web Developer, Server Administrator, Usability Professional, Web Content Manager, Search Engine Optimizer,  Search Engine Marketer (Paid),  eMail Marketer, Online Store Manager…there is something that you can use from web analytics to optimize for better.  All  you need to do is define the metrics on what you do, and be aware on how it is contributing to or from others metrics.

Creating Role Based Web Analytics Reports in different Levels would help in increasing the focus on those specific defined metrics and also you know exactly on what you would need to concentrate to improve the metrics that you are responsible to.

Let me put this in a pyramid format for better understanding, I am calling it as “Web Metrics Pyramid” -

Let’s try to apply this Web Metrics Pyramid to one of the web business function or a role… with Search Engine Optimization.

Search Engine Optimization Metrics -  It is very important for the businesses and search engine optimizers to define their success metrics.  Like with any function, the reporting frame-work should be split to the Role…which we are calling as “Role based Web Analytics Reports”.

On a typical case, I am taking two roles for Search Engine Optimization – Business and Search Engine Optimizer.

Businesses may not be interested in how a specific URL is ranking in Google rather they would be very interested in how are they doing in Search Engine Optimization as a whole and what’s its contribution in the total traffic acquisition to the website and how is it compared to competition.  (As a sidenote: Make sure you only measure qualified traffic using the metrics like Committed Visits).  The metrics would be “Share of Traffic” or “Average Variance from the Competition”

Search Engine Optimizers on the other hand would pay attention to the site-level metrics for monitoring the trends and page-level metrics for re-optimization purposes.

On both the stakeholders above, it is important they define what is important to their business and objective of the SEO Program and determine the success metrics.  For example, for big brands it could be branding which is objective of the SEO program….so ranking is relatively important to actual visits from search engines as it gives free impressions for their listing in the search engines.  However, for a small biz owners it is $ more important.  He/She may not be interested to get traffic that doesn’t convert to $ at his/her website.  For them it could be “$ earned per Visit from Search Engine “would be a great metric.

Keeping both the stakeholders above in mind, I am creating the web metrics pyramid for SEO. In the above example, let’s assume business targets to generate US$10K a Month from the search engine traffic…so I put “Revenue as the success metric in the Level 1”

The above SEO Metrics Pyramid is created for illustrative purposes only the actual metrics vary based on the business requirements.

Search Engine Optimization – Driving Targeted Visitors to your Web Sites through Search Engines!

* Majority of visitor traffic is driven from Search Engines to web sites.
* Search is the second largest activity on web, after email.
* Paid Search contributes to 40% of internet advertising spend.
* Search Engines like Google, Yahoo and Live.com drive qualified traffic through their Organic Results.

The process of optimizing a web site with the purpose of getting the site listed on top 10 results for relevant search query is called Search Engine Optimization.

Optimizing for search improves the chances of site’s pages and content to be easily accessible by search engine spiders. This makes users to acquire relevant information via minimal search queries.

Successful Search Engine Optimization process allows website content to be compatible with search engines understanding on actual content based on search queries.

3 Simple Steps to Usability Centric Search Engine Optimization:

1. Keyword Research – what keywords are used for widgets.com website to appear in the search results? For example, business is trying to showcase “widgets solutions”, users are likely to search with keywords like “widget solution providers”, “buy widget” than just “widgets” or “how widgets work”.

Keyword research covers understanding of various keywords that are likely to be used to find the content offered on the website. A good starting point to keyword research is Google’s FREE Keyword Research Tool and WordTracker tool: https://adwords.google.com/select/KeywordToolExternal; http://www.wordtracker.com

2. Usability:

a. Content Relevancy: Upon understanding of keywords usage, next step would be to identify what content users are expecting on the website by using these keywords. Content on website needs to be created with this correlation. For example, if the keyword used is “widgets support” and if your business doesn’t support widget problems, it would be recommended to drop this keyword from keyword research list. Writing content on user needs would dramatically increase the relevancy for search query usage.

b. Design Usability: Making the content immediately obvious on the webpage will increase the page stickiness.   If content is written on “Support on Widget Problems” and is not easily visible on the landing page, users would very likely exit and search on other websites.  In such cases, search engines would think that “your” content is not relevant to the query and rank them lower next time.

c. Website Accessibility: Quality of the website is determined by its accessibility. Simple way to improve accessibility of a website is by making it available 24/7 and compatible across all major internet browsers by following the w3c standards (http://www.w3.org/).

Creating a website which is more usable with unique content allows the users and search engines to rank the site in top 10 of search results.

3. Popularity: Making content pertinent on the web page would directly reflect on the rankings by appearing in the top 10 search results. This can be achieved through PR campaigns, have people write reviews on their sites, and boosting viral marketing strategies.

When I was attending HFI classes in India back in April, I was the only one with marketing background (though I had worked on usability projects very before) when rest of the group were purely graphic designers and usability professionals.  One thing I was very surprised is that, except one or two in the class, almost all of them were first time hearing “Web Analytics”. And, very interestingly HFI was also saying “Web Analytics is not for Marketing and Usability”.   I think it is true when we want to study Cognitive Psychology of the users in real-time.  I believe a combination of qualitative data from usability tests and quantitative data from web analytics would give really great insights.

In this web analytics blog post, I would like to explore how Web Analytics is used or can be used in Usability Practice.

Website Usability is all about matching the users intentions and goals with website or business goals. If we have to match these user intended behaviors on the website, first we must understand what exactly these visitor behaviors are.  Web Analytics Data is a quick and easy way to understand these user goals and intentions.

Usability Quote: “If we try to create sites for everyone, it can not be used by anyone”

Web pages are so much cluttered with lots of links when we need only one piece of data or link.   Web masters often try to create websites targeting every one whom they think are potential for their business.  When we as the visitors have so many options and links on the web page, now it is our turn to play the  game “hide and seek”.  But, how many of the visitors have patience to play this game before they get what they want?

The content needs of users are widely varied.  So far I have seen, people have no patience in finding what they need.  I think that is one of the best reasons why Search has become so much imperative for everyone on the web. Though there is a different study on this specific factor that says “creating friction in the user experience would convert to a lead” , I believe it is more applicable when we have a unique product like iphone or an answer to a very niche problem.  Bottom line is “Give What Users Want Upfront”, it only creates a positive brand perception and builds trust (studies found that “Trust” is the single most influencing factor when users buy online, if you are a small web master it is even more important).

Now, you may say: -

1.  we are serving a large audience with varied needs

2.  our targeted audience are thru out the country or globe

3.  we offer a vast number of products, services or content

4. majority of our site visitors are entering the site at the home page

How can we compose a web page content to address eveyone needs?

Let me talk about the answer in 3 easy examples -

1.  Let’s assume you use “EzDSL Broadband services” and their website is www.ezdsl.com, as a user, you visit ezDSL.com in mostly 3 situations : -

a. Pay the monthly charge

b.  Change the package

c.  Talking to Support

Now, ezDSL also has three business goals in respective of your goals:

a.  Make it easy to you to pay the fee, so that you don’t hesitate to pay the bill next time. (every time I have to pay my credit card bill, I had to travel 5km to drop the check, or request my friends to help me,   I used to miss the due data and end-up paying late fee, ultimately I am switching to another bank Bottom line “Make it easy to pay you”

b. Provide competitive offers to retain you as their client.

c. Increase their Support Satisfaction Score.

Now, ezDSL can create a different pages for each of the above goals, since users can not remember all the URLs of the site, they come to your site’s home page to find the link or they go to Google

ezDSL also have people visting their website for buying the service or new installation of the modem, or talking to sales person etc.,   And, these people also have different goals.

How can ezDSL.com can personalize content speific to me as their existing client and avoid content that is less interest to my need?

If you are using ezDSL broadband while browsing ezDSL.com, they can identify you on your ISP Host name and deliver content majorly targeting the above three of your goals. Which means you no longer see those sky-scrapper ads asking you to buy again or they are placed in less prominent places on the home page.  With this kind of targeting Web Page’s real estate has been saved for the users who  need them.

Similarly, you could be having different user segments – Work on how you can identify them using Cookies or other PII methodologies such as “login ids”and target the content to the user.  Pls. drop me the message if you think I could be any helpful for you.

Example 2,  IP Delivery is widely used these days for advertising targeting. Everytime users access the website, their Network IP provided by the ISP is published back to the Internet. Web masters generally do a riverse look-up against the IP-Geographic database generally compiled by ISPs.

For example, if you want to increase your sales of a given product in Bangalore, India and increase sales for a different product in New York. You can offer different content to two different citys by serving the content on the users IP address.

You are browsing from the below location, and I can target offers and content relevent to people in this geograhic location:

<Google Map Code – not embedded>

Latitude: 12.967

Longitude: 77.583

Example 3, Referrer Delivery – If you are a small/mid webmaster, it is very likely that the majority of the traffic comes to  your website from Search Engines like Google or other web resources like Digg, facebook, or even from an email.  Now, you can serve content on from where users coming to the sites. For example, if the users are coming from Google by typing “discounted widgets”.  You would know users with this keyword more likely to convert and serve them more targeted offer or content.

Understanding your website visitor behavioral data for a historical period would give better idea on whom to target with what kind of content and offers.  And also, tells you when to serve the content in the conversion cycle.

What are the “website cookies” we are talking about?

Cookies are the small temporary files (less than a kb in size generally) stored in the user’s browser without his or her notice by the websites they are visiting. These cookies typically contain data to identify an individual, which is used to calculate specifically metrics like Unique Visitors in Web Analytics. And, Online Marketers use this to deliver more targeted content and advertising by tracking their repeat visits and behavior. Webmasters use these cookies to authenticate the users upon login.

Cookie Deletion Rate: Based on several reports over the last few years from comScore and Netratings – 30% to 40% users delete the cookies in their browsers in any given month. What does that mean is marketers are not able to directly get the insights for their repeat visits and leverage the data from there. People delete cookies from their browsers as they don’t want to be identified on the internet and/or feel they slow down the system/internet speed.

Visitors Privacy Problem: Well, it is the fact that people want privacy which I don’t think anybody disagrees and on the internet it is even more important as more often users relate privacy to the information security on the web.

Tracking mechanisms like cookie tracking using a small client side javascript were built and started extensively using now in the industry. These kind of systems were built in those days and majorly relied on when many of the web users were not aware of the cookies or even didn’t know that their behavior on the web is being tracked elsewhere. Now increasingly people are getting educated and know how to and what to delete from their browsers. There are also paid tools that helps users to browse privately.

Lastweek, Microsoft has released the first beta version of the Internet Explorer 8 with a couple of privacy features “InPrivate Browsing and InPrivate Blocking”. And, they are just a click away for the users to activate it.

When users launch an InPrivate Browsing session, all traces of their browsing session disappear when they close that instance of the browser. Cookies, temporary Internet files, browsing history, form information, and usernames and passwords — all of them just vanish. In addition to InPrivate Browsing, InPrivate Blocking would stop websites sharing the users browsing behavior with the other websites. Though there are several Privacy Adons for FireFox, it is said to be developing similar features in built in the coming versions.

Source: W3Schools.com

With these advancements in the browsers, the majority of the users would soon be able to control their privacy on the web. Though it is a positive indicator to the web industry as a whole, web marketers would need to look at the alternative ways of measuring the metrics more accurately. I hope ISP and Panel data collection methods would get a boost. I think we should start thinking about new ways to calculate Unique Visitors Metric and life time value metrics.

Targeted Advertising and Real time advertising is going to be down in next couple of years as with the introduction of private browsing in Internet Explorer and hoping the other browser providers would follow the same.

——-Updated on google chrome browser on September 2nd 2008——-

Here is the Google Chrome’s Privacy Feature “incognito” – It opens separate window to browse and this is what Google is saying on the feature briefly “all new cookies are deleted after you close the incognito window” . That means it is going to add up to the cookie deletion rate we are talking above.

Google Chrome’s inCognito Window:

Can you read the logo?

And this one….

Today morning I got an email on something that has a link to the site for this brand.  And when I visited obviously as any user I tend to look at the logo to see what the company and was shocked. I can’t read what the logo is and I immediately called 3 of my colleagues and asked them to read what it is… and people are reading it like Dcigo, DDGO etc.,  I don’t know if that is the case with you too.  Post in comments what you feel.  This seem to be a travel brand ixigo which invested good amount of money and resources, nothing to blame but something to learn.  I apologize if there are any other marketing reasons behind it but I or the test users can’t read it.

In the field of usability it is often said and proven that 95% design problems can be found with only 10 users. Those 10 Users are not the people who sit next to your design team but actual users.

OK, now is another test which was asked to me when I was attending usability classes. Go back to the FedEX logo on the above and let me know if you find anything else.  You might if you have already known and if you are not you would be knowing after I said what it is.  And next time you see the FedEx you will spot it that and you will not miss.

That’s what happened I guess with the logo I had shown above. When the people design a logo or saw the logo before and know what it is, people can read it next time.  We, designers  get excited about our creativity but users appreciate creativity after they are happy with the usability.

Honestly now I can read the logo as iXigo after I knew and happened the same with the test users I chose.  This is all cognitive psychology of the people which designers are not generally deal with. So the best choice is to select different users to test your design.

The bottom line is “Design your logo for easy to read, remember, recall and represents your brand“.  When you have that kind of logo there are plenty of marketing benefits for the organization.  In other words, a small effort can cause a huge marketing benefits.

I proudly belong to the Design Community and thought it is a valuable post to share.  By the way, in Fedex logo there is an arrow -> between the letter “e” and the letter “x”

Former employees of Google have started a new search engine “CUIL” (pronounced as “Cool”). CUIL is making waves in the industry now…not sure the intensity of those waves but, do the users are ready for a new search engine like CUIL Search Engine? or move from their personal Google search engine?

Microsoft has built a search engine over no. of years and still trying to capture the considerable share in the search market.  Yahoo had acquired several companies like Inktomi with Overture and still have problems in having a pretty lower share in the search market.

Search Engine AskJeeves who built Teoma which was making similar waves like CUIL and people were hoping that it would replace google but it got failed.  Whether it is Teoma or Cuil, everyone was focusing on crawling the web extensively and increasing the indexing more documents than their competition and coming up with a innovative way of displaying the results. With the web scrappers sites are poping up extensively, I don’t think it is a valid USP to have “No of pages indexed”.  The question is…

Do the users ready to move from Google?

It is pretty clear that the users need easy to find, fast to access, and finally relevant to what they are looking. I think Google has all of it to a large extent, but does that what CUIL was also looking at.  Unless users get these three benefits I don’t think they would be interested to get something new.

There are blasts again in Ahmedabad, India few minutes back.

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There is a bomb blast in Bangalore in two places. Madiwala and Mysore Road. Details yet to be known. Bomb Blast in Bangalore

My deepest condolences.

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For the people in Bangalore:

Thought useful the below, so sharing this communication I got:

As you may have heard by now, a series of 7 bomb blasts in Bangalore have taken place at 6 locations this afternoon. These six locations are;

1. Madiwala Check Post.
2. Pantherapalya near Nayandahalli, Mysore Road
3. Eagle Street, near a Hotel in Adugodi.
4. Salim Granites near Adugodi.
5. In a Park near Mallya Hospital.
6. Raja Ram Mohan Roy Road — Richmond Circle

The Police are visiting these locations along with dog squads and bomb disposal squads. The Police Commissioner has requested the Public to remain calm.

Pls. avoid these locations while returning to your homes this evening.

Pls. demonstrate the utmost integrity to the nation. Pls. avoid talking about the Religions or Govt. We can collectively make a huge difference in the lives of people.

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Bomb Blasts Places in Bangalore Map:

Courtsey: NDTV

Related Links:

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Police had found another bomb today in Bangalore

Driving Traffic from Search Engine’s Organic Results is the most cost effective and a only traffic driving channel for majority of the content websites and ecommerce portals. There are different SEO KPIs to look at different levels in the SEO process.

I got inspired from some ppt I viewed sometime back but don’t recall the name to give the credit.

Users “Search” to “Find” what they want. “Search” – What users are searching for? “Find” - What users are finding for what they are searching? Search starts with the Search Engines like Google but ends when they find the information they need on a document on web. The process of measuring how effective a SEO program at your company depends on these two important steps.

….pls. subscribe to the rss feed for updates to this post, will try to complete it by weekend